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CX-EX SHOW

7 Feb 2025 , Hyderabad

Past Sponsors

Overview

In India’s dynamic market, aligning Customer Experience (CX) and Employee Experience (EX) is essential for building a cohesive, impactful brand. As customer expectations rise, companies are finding that valued, empowered employees deliver the best service. CX and EX are intertwined—each one influences the other.

Bridging this gap means fostering a workplace culture that invests in its people. By uniting HR, customer service, and marketing, organizations can create a team that’s driven by the brand’s mission and ready to offer meaningful, personalized customer interactions. This approach doesn’t just enhance customer satisfaction; it also attracts top talent and builds lasting trust in India’s relationship-focused market. 

At this summit, we’re helping Indian businesses connect CX and EX for a unified brand experience.

EXPERIENCE AT CX-EX SUMMIT 2023

Meet Our Speakers

Dilip Manepalli

Vice President, VODAFONE

Amit J Sharma

National Head
-Operational Excellence
Re Sustainability Limited

Naresh Veeradima

Director Delivery Operations,
Zeta Global

Gayathri Shankar

Head of Customer Advocacy , Cloud4c

Suresh Gundapaneni

Senior Director CX, Verizon

Naveen Upadhyay

VP, Customer Success
Blue Yonder

Rekha Raj

Chief Operating Officer , Quinnox

David Manne

Senior Assistant & Vice President , EXL

Dr. Venugopal Gandham

Director of Global IT Service Desk, Teleperformance

Surya Vedula

Managing Director, Nagarro

Shridhar Murty

Country Remote Customer & Meeting Point manager, IKEA

Gurumurthy Upputuri

VP global delivery head , 3i Infotech

Joy Chakraborty

Chief Operating Officer, Hinduja hospital

Paramjit Singh

Director Technical Support Services, Nokia

Suvojit Mukherjee

Vice President, Bharat Financial Inclusion Limited

Prabhakar Rao

Co Founder & CEO , Finacplus

RAJAN K . S

Senior Vice President, Veritas Capital

Naveen Janjirala

Head – Digital & AI – COE & Corp Functions, TVS Motors

Arijit Mukherjee

SVP
DBS Bank

Harkaran Singh Sahni

Chief Operating Officer , Apollo Hospitals

Tushar Zade

CIO & CDO, Aurigene Pharmaceutical Services Limited

Ritesh Menghi

VP Digital Transformation, Genpact

Agnibesh Ghose

Vice President – Customer Experience,  Scaler

Navya Krishna Kilari

Regional Vice President – Customer Success , Apisero Inc.

Subhajit Deb

CIO , Envoy

Seshank Rallapati

Associate Director – IT Customer Experience,  Vendor Partnership & Management
Parexel

Radhika Nannapaneni

Vice President – Content Operations and Technology – Global Product Delivery
Thomsan Reuters

Harish Kumar Chukka Bhasker

Md & Center Head
Carelon

Dilip Khilrani

Head of Marketing ,
Eenadu Television
Private Limited

Amit Mitra

Chief Operating Officer ,
Broadridge

Anuj Agarwal

Senior Director ,
Capgemini

THEY MADE CX-EX SUMMIT A MASSIVE SUCCESS

Past Speakers

Amit J Sharma

National Head -Operational Excellence Re Sustainability Limited

Divya Rao

Global Lead, CustomerExperience Google

David Raju

Senior AVP - Healthcare & Life Sciences EXL

Beas Dev Ralhan

Co-Founder & CEO Next Education India Pvt. Ltd.

Arijit Mukherjee

SVP DBS Bank

Abhinay Prasad

Vice President-Operations & Centre Head First source

Chalourmi Mukherjee

Director , Carelon Global Solutions

Gurumurthy Upputuri

Global Delivery Head 3i Infotech

Gayathri Shankar

Head of Customer, Advocacy Ctrls & Cloud4c

Ratnesh Vijayvargiya

SVP , Servify

Ramakrishna Srinivasa

CTO - Global Digital Customer Experience, Capgemini

Ram Jaladurgam

Founder-Director , DBS Bank

Naveen Upadhyay

VP, Customer Success Blue Yonder

Navya Krishna Kilari

Regional VP, Customer Success Apisero Inc. Ltd.

Naresh Veeradima

Director Delivery Operations , Zeta Global

Narayana Murthy K

Head Customer Success Company, Brane Enterprises Pvt. Ltd.

Krishnakumari Palle

VP - Delievry & Operations Head , EMEA

John P.

VP - Tech Support as a Service , Sitel Group

Jyothsna Kuchimanchi

Senior Director, United Health Group

Vijay Bhaskar

Head of Customer Experience, Relevantz

Suresh Gundapaneni

Director Verizon

Vamsi Krishna Yeluri

CEO / Co-Founder Nuacem

Satya Vedula

Practice Head - CRM Conduent

Satyendra Sinha

Vice President of Technology, Data, and AI, GEP World wide

Amit J Sharma

National Head
-Operational Excellence
Re Sustainability Limited

Divya Rao

Global Lead,
CustomerExperience
Google

David Raju

Senior AVP – Healthcare
& Life Sciences
EXL

Beas Dev Ralhan

Co-Founder & CEO
NextEducation India Pvt.
Ltd.

Arijit Mukherjee

SVP ,
DBS Bank

Abhinay Prasad

Vice President-Operations &
Centre Head
Firstsource

Chalourmi Mukherjee

Director
Carelon Global Solutions

Gurumurthy Upputuri

Global Delivery Head
3i Infotech

Gayathri Shankar

Head of Customer, Advocacy
Ctrls & Cloud4c

Ratnesh Vijayvargiya

SVP
Servify

Ramakrishna Srinivasa

CTO – Global Digital Customer Experience, Capgemini

Ram Jaladurgam

Founder-Director
DBS Bank

Naveen Upadhyay

VP, Customer Success
Blue Yonder

Navya Krishna Kilari

Regional VP, Customer Success Apisero Inc. Ltd.

Naresh Veeradima

Director Delivery Operations
Zeta Global

Narayana Murthy K

Head Customer Success
Company, Brane Enterprises Pvt. Ltd.

Krishnakumari Palle

VP – Delievry & Operations
Head , EMEA

John P.

VP – Tech Supportas a
Service , Sitel Group

Jyothsna Kuchimanchi

Senior Director, United Health Group

Vijay Bhaskar

Head of Customer Experience,
Relevantz

Suresh Gundapaneni

Director
Verizon

Vamsi Krishna Yeluri

CEO / Co-Founder
Nuacem

Satya Vedula

Practice Head – CRM
Conduent

Satyendra Sinha

Vice President of
Technology, Data, and AI,
GEP World wide

Past Participants

Name

Designation

Name

Designation

Name

Designation

Name

Designation

CX-EX Innovation Hub

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Why Join the CX-EX Innovation Hub?

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CX-EX RECAP

Title Wise Breakdown Of All The Attendees

Industry Wise Breakdown Of Audience

FAQ

What will the AutoVerse Innovation Summit offer?

The premier auto tech summit and conference will provide exclusive insights into the latest advancements and emerging trends shaping the automotive industry. This dynamic event will cover a broad range of critical topics, including the transformation of the industry through software integration, cutting-edge manufacturing technologies, the evolution of next-generation cockpits, and innovative sustainable solutions.

In addition to engaging discussions, the summit will also feature an exhibition showcasing state-of-the-art automotive technologies and solutions, offering participants a firsthand look at the future of the automotive landscape. Attendees will have the opportunity to connect with industry leaders, explore groundbreaking innovations, and gain valuable knowledge that will drive the future of mobility.

Why should I attend this AutoVerse Innovation Summit 2024?

AutoVerse Innovation Summit 2024 offers an unparalleled opportunity for professionals in the automotive and technology sectors to gain exclusive insights into the latest advancements shaping the future of mobility. Attendees will benefit from thought-provoking discussions on key topics such as software-driven transformation, next-gen manufacturing, innovative cockpit designs, and sustainable automotive technologies.

In addition to expert-led sessions, the summit will showcase cutting-edge automotive technologies in an exhibition, providing a unique platform for networking and collaboration. Whether you’re looking to stay ahead of industry trends, connect with leaders in the field, or discover the latest solutions driving the future of the auto industry, this event is a must-attend.

By participating, you’ll not only enhance your knowledge but also position your business to capitalize on emerging opportunities in the rapidly evolving automotive landscape.

Is there any discount for group participation?

Group discount:
For 3 to 5 delegates: 20%.
For 6 and more delegates: 25%.

What should I do if I have other questions regarding this AutoVerse Innovation Summit 2024?

For further information/answers please contact Hrithik Suri at hrithik@insightner.com (+918588894449) or Divyank at divyank@insightner.com (+918588855500).

Glimpses 2024

Contact US

For Delegation

Divyank

For Sponsorship

Hrithik

For Marketing Alliance

Deepshikha

For any issues requiring immediate escalation, please write to info@insightner.com

ABOUT Insightner

Insightner is a leading provider of content-driven, informative market research and business conferencing that offers unlimited opportunities for personalized learning and business transactions. Insightner believes in creating a wealth of opportunities by hosting a wealth of content-driven business meetings. We can provide you with expertise and stay ahead of the competition through in-depth webinars, roundtable discussions, summits & conferences and professional research. Over the last year, we have interacted with over 200 Business and Marketing leaders understanding and catering to their demands.

We create the perfect blend of business intelligence and inspiration, bringing together business leaders, entrepreneurs, governments, and decision-makers from around the world to drive change, and enhance the business value. We believe in business transformation and will always be the driving force behind it.

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