Past Sponsors
Overview
In India’s dynamic market, aligning Customer Experience (CX) and Employee Experience (EX) is essential for building a cohesive, impactful brand. As customer expectations rise, companies are finding that valued, empowered employees deliver the best service. CX and EX are intertwined—each one influences the other.
Bridging this gap means fostering a workplace culture that invests in its people. By uniting HR, customer service, and marketing, organizations can create a team that’s driven by the brand’s mission and ready to offer meaningful, personalized customer interactions. This approach doesn’t just enhance customer satisfaction; it also attracts top talent and builds lasting trust in India’s relationship-focused market.
At this summit, we’re helping Indian businesses connect CX and EX for a unified brand experience.
EXPERIENCE AT CX-EX SUMMIT 2024
Meet Our Speakers
Dilip Manepalli
Vice President, VODAFONE
Amit J Sharma
National Head
-Operational Excellence
Re Sustainability Limited
Naresh Veeradima
Director Delivery Operations,
Zeta Global
Gayathri Shankar
Head of Customer Advocacy , Cloud4c
Suresh Gundapaneni
Senior Director CX, Verizon
Naveen Upadhyay
VP, Customer Success
Blue Yonder
Rekha Raj
Chief Operating Officer , Quinnox
David Manne
Senior Assistant & Vice President , EXL
Dr. Venugopal Gandham
Director of Global IT Service Desk, Teleperformance
Surya Vedula
Managing Director, Nagarro
Shridhar Murty
Country Remote Customer & Meeting Point manager, IKEA
Gurumurthy Upputuri
VP global delivery head , 3i Infotech
Joy Chakraborty
Chief Operating Officer, Hinduja hospital
Paramjit Singh
Director Technical Support Services, Nokia
Suvojit Mukherjee
Vice President, Bharat Financial Inclusion Limited
Prabhakar Rao
Co Founder & CEO , Finacplus
RAJAN K . S
Senior Vice President, Veritas Capital
Naveen Janjirala
Head – Digital & AI – COE & Corp Functions, TVS Motors
Arijit Mukherjee
SVP
DBS Bank
Harkaran Singh Sahni
Chief Operating Officer , Apollo Hospitals
Tushar Zade
CIO & CDO, Aurigene Pharmaceutical Services Limited
Ritesh Menghi
VP Digital Transformation, Genpact
Agnibesh Ghose
Vice President – Customer Experience, Scaler
Navya Krishna Kilari
Regional Vice President – Customer Success , Apisero Inc.
Subhajit Deb
CIO , Envoy
Seshank Rallapati
Associate Director – IT Customer Experience, Vendor Partnership & Management
Parexel
Radhika Nannapaneni
Vice President – Content Operations and Technology – Global Product Delivery
Thomsan Reuters
Harish Kumar Chukka Bhasker
Md & Center Head
Carelon
Dilip Khilrani
Head of Marketing ,
Eenadu Television
Private Limited
Amit Mitra
Chief Operating Officer ,
Broadridge
Anuj Agarwal
Senior Director ,
Capgemini
THEY MADE CX-EX SUMMIT A MASSIVE SUCCESS
Past Speakers
Amit J Sharma
National Head -Operational Excellence Re Sustainability Limited
Divya Rao
Global Lead, CustomerExperience Google
David Raju
Senior AVP - Healthcare & Life Sciences EXL
Beas Dev Ralhan
Co-Founder & CEO Next Education India Pvt. Ltd.
Arijit Mukherjee
SVP DBS Bank
Abhinay Prasad
Vice President-Operations & Centre Head First source
Chalourmi Mukherjee
Director , Carelon Global Solutions
Gurumurthy Upputuri
Global Delivery Head 3i Infotech
Gayathri Shankar
Head of Customer, Advocacy Ctrls & Cloud4c
Ratnesh Vijayvargiya
SVP , Servify
Ramakrishna Srinivasa
CTO - Global Digital Customer Experience, Capgemini
Ram Jaladurgam
Founder-Director , DBS Bank
Naveen Upadhyay
VP, Customer Success Blue Yonder
Navya Krishna Kilari
Regional VP, Customer Success Apisero Inc. Ltd.
Naresh Veeradima
Director Delivery Operations , Zeta Global
Narayana Murthy K
Head Customer Success Company, Brane Enterprises Pvt. Ltd.
Krishnakumari Palle
VP - Delievry & Operations Head , EMEA
John P.
VP - Tech Support as a Service , Sitel Group
Jyothsna Kuchimanchi
Senior Director, United Health Group
Vijay Bhaskar
Head of Customer Experience, Relevantz
Suresh Gundapaneni
Director Verizon
Vamsi Krishna Yeluri
CEO / Co-Founder Nuacem
Satya Vedula
Practice Head - CRM Conduent
Satyendra Sinha
Vice President of Technology, Data, and AI, GEP World wide
Amit J Sharma
National Head
-Operational Excellence
Re Sustainability Limited
Divya Rao
Global Lead,
CustomerExperience
Google
David Raju
Senior AVP – Healthcare
& Life Sciences
EXL
Beas Dev Ralhan
Co-Founder & CEO
NextEducation India Pvt.
Ltd.
Arijit Mukherjee
SVP ,
DBS Bank
Abhinay Prasad
Vice President-Operations &
Centre Head
Firstsource
Chalourmi Mukherjee
Director
Carelon Global Solutions
Gurumurthy Upputuri
Global Delivery Head
3i Infotech
Gayathri Shankar
Head of Customer, Advocacy
Ctrls & Cloud4c
Ratnesh Vijayvargiya
SVP
Servify
Ramakrishna Srinivasa
CTO – Global Digital Customer Experience, Capgemini
Ram Jaladurgam
Founder-Director
DBS Bank
Naveen Upadhyay
VP, Customer Success
Blue Yonder
Navya Krishna Kilari
Regional VP, Customer Success Apisero Inc. Ltd.
Naresh Veeradima
Director Delivery Operations
Zeta Global
Narayana Murthy K
Head Customer Success
Company, Brane Enterprises Pvt. Ltd.
Krishnakumari Palle
VP – Delievry & Operations
Head , EMEA
John P.
VP – Tech Supportas a
Service , Sitel Group
Jyothsna Kuchimanchi
Senior Director, United Health Group
Vijay Bhaskar
Head of Customer Experience,
Relevantz
Suresh Gundapaneni
Director
Verizon
Vamsi Krishna Yeluri
CEO / Co-Founder
Nuacem
Satya Vedula
Practice Head – CRM
Conduent
Satyendra Sinha
Vice President of
Technology, Data, and AI,
GEP World wide
Past Participants
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Why Join the CX-EX Innovation Hub?
Gain Exclusive Insights
Learn from top CX experts about the latest trends, challenges, and solutions.
Network with Industry Leaders
Engage with decision-makers, thought leaders, and like-minded professionals.
Access Cutting-Edge Strategies
Discover new approaches and technologies shaping the future of CX.
Collaborate & Innovate
Participate in discussions that drive meaningful change in brand experience and business growth.
CX-EX RECAP
Unveiling the Highlights: “CX-EX Show – A Game Changer Series” in Hyderabad 2023
Sponsor Presentation by Uthaman Bakthikrishnan, EVP, CLEARTOUCH, CX-EX SHOW EDITION III | Insightner
CX-EX Show Edition III | Panel Discussion 2 | Insightner
CX EX Show Edition III | Panel Discussion 1 | Insightner
Title Wise Breakdown Of All The Attendees
Industry Wise Breakdown Of Audience
FAQ
Enhance Customer and Experience – Learn how top brands are integrating CX and EX for business success.
Stay Ahead of Market Trends – Gain firsthand knowledge of evolving best practices in customer and employee experience.
Boost Organizational Growth – Implement strategies that drive loyalty, satisfaction, and operational excellence.
Expand Your Professional Network – Meet experts, innovators, and leaders transforming brand experiences.
Glimpses 2024
Contact US
For Delegation
Komal Singh
ABOUT Insightner
Insightner is a leading provider of content-driven, informative market research and business conferencing that offers unlimited opportunities for personalized learning and business transactions. Insightner believes in creating a wealth of opportunities by hosting a wealth of content-driven business meetings. We can provide you with expertise and stay ahead of the competition through in-depth webinars, roundtable discussions, summits & conferences and professional research. Over the last year, we have interacted with over 200 Business and Marketing leaders understanding and catering to their demands.
We create the perfect blend of business intelligence and inspiration, bringing together business leaders, entrepreneurs, governments, and decision-makers from around the world to drive change, and enhance the business value. We believe in business transformation and will always be the driving force behind it.
