1
BIG DAY
200+
ATTENDEES
40+
Eminent Speakers
10+
TOP SESSIONS
4+
Networking Session
25+
Exhibitors
Past Sponsors
Overview
CX-EX Webinar 2025 focusing on the topic “Bridging the Gap for a Unified Brand Experience scheduled for March 7, 2025.” Aligning Customer Experience (CX) and Employee Experience (EX) is vital for enhancing brand perception and loyalty.
Engaged employees deliver exceptional service, driving positive customer interactions. Organizations should foster a collaborative, customercentric culture and leverage feedback for continuous improvement.
The CX-EX Webinar 2025 will explore strategies to effectively bridge this gap for sustained business growth.
The Future of Customer Experience
Key Trends: Anticipating customer needs, delivering hyper-personalized solutions, and fostering emotional connections.
Role of Technology: AI, CPaaS, predictive analytics, and 6G advancements.
Personalization vs. Privacy
Challenges: Balancing tailored experiences with customer data protection.
Solutions: Transparent data practices and secure platforms.
Omnichannel Strategies
Integration: Voice, SMS, email, and social media for seamless customer journeys.
Key Tools: AI-powered chatbots, self-service portals, and real-time messaging.
Innovations in BFSI, Healthcare, and Telecom
BFSI: Video CX for high-touch services like banking and insurance.
Healthcare: Virtual assistants and video platforms enhancing patient engagement.
Telecom: CPaaS for seamless communication and predictive insights.
Networking and Collaboration
Engagement Opportunities: Meet industry leaders, potential collaborators, and tech innovators.
Awards Recognition: Celebrate excellence across diverse CX categories.
Why To Partner With Us?
Tailored Branding Solutions
Our customized sponsorship packages perfectly align your brand message with event goals and audience preferences, maximizing your marketing impact and business visibility.
Showcase Thought Leadership
Position your brand as an industry leader by showcasing innovative solutions and expertise to engaged audiences actively seeking transformative changes.
Educate and Inform
Educate attendees on how your technology solutions address their business challenges, establishing your company as a trusted industry advisor.
Access to Decision Makers
Build meaningful connections with senior telecom decision-makers and stakeholders, creating valuable partnerships that drive long-term business growth and success.
Elevate your Impact: Experience Matter Summit
Join industry leaders and innovators at the Experience Matter Summit 2025—the premier event driving the future of customer experience excellence.
This transformative summit will unite C-level executives and decision-makers for a day of powerful insights, dynamic discussions, and unparalleled networking opportunities focused on customer success strategies.
Networking Opportunities
Connect with peers and industry leaders during dedicated networking breaks and lunch sessions, fostering collaboration and partnership.
Leverage our innovative event app to maintain momentum in your networking journey. Connect instantly with fellow attendees, schedule one-on-one meetings, and ensure no valuable connection opportunity slips away during the event.
Secure Your Spot
Don’t miss this opportunity to be part of a transformative and insightful journey.
Join an exclusive community of forward-thinking professionals who are passionate about driving innovation and excellence. Your participation will open doors to unprecedented learning experiences and collaborative opportunities that extend far beyond the event itself.
Agenda
Aligning Brand Values: Ensuring Consistency in CX and EX
Creating a Customer-Centric Culture through Employee Engagement
Topics to be touched
AI-Powered Customer Experience
Harnessing artificial intelligence to predict customer needs and automate personalized interactions at scale
CPaaS Integration & Omnichannel Strategy
Unifying communication channels through CPaaS to create seamless customer journeys across SMS, WhatsApp, and chatbots
Data Privacy & Trust in CX
Balancing personalization with privacy concerns through transparent data practices and customer-first policies
Digital-First Customer Engagement
Transforming traditional customer interactions into digital-centric experiences that prioritize speed and convenience
Predictive Analytics in Customer Service
Using advanced analytics to anticipate customer needs and proactively address potential issues before they arise
Relationship-Driven Business Strategies
Shifting from transactional interactions to building long-term emotional connections with customers through personalized engagement
Meet Our Speakers
Dilip Manepalli
Vice President
Vodafone Group
Raghu Kaimal
Sales and Solution Leader
Tata Consultancy Services
Sagar Rane
Vice President
Ozonetel Communications
Sameer Gupta
Head-Digital & Transformation PMO
Hero Fincorp
Dr. Jigna Srivastava
Founder of DT Simplified
David Manne
Senior Assistant Vice President
EXL
Bhanu S
Zonal Head
VLCC
Why Attend?
Gain actionable insights into emerging CX technologies and trends
Learn from keynotes, partner presentations, and panel discussions by industry leaders
Discover award-winning strategies to optimize customer engagement and loyalty
Build connections with top CX professionals, tech innovators, and decision-makers
Who Should Join?
Customer Experience Leaders
CX managers, strategists, and designers.
C-Suite Executives
CEOs, CTOs, and decision-makers in BFSI, healthcare, and telecom.
Technology Providers
Innovators in AI, omnichannel platforms, and analytics tools.
Regulators & Policymakers
Professionals shaping industry standards.
Researchers & Academics
Specialists in CX technology and business innovation.