1
BIG DAY
200+
ATTENDEES
40+
Eminent Speakers
10+
TOP SESSIONS
4+
Networking Session
25+
Exhibitors
Past Sponsors
Overview
This event focuses on the transformative trends and innovative technologies shaping Customer Experience (CX) in a digital-first world. Key themes include the integration of Artificial Intelligence (AI), CPaaS (Communication Platform as a Service), and personalization strategies to anticipate customer needs, deliver tailored solutions, and foster emotional connections at scale.
The Future of Customer Experience
Key Trends: Anticipating customer needs, delivering hyper-personalized solutions, and fostering emotional connections.
Role of Technology: AI, CPaaS, predictive analytics, and 6G advancements.
Personalization vs. Privacy
Challenges: Balancing tailored experiences with customer data protection.
Solutions: Transparent data practices and secure platforms.
Omnichannel Strategies
Integration: Voice, SMS, email, and social media for seamless customer journeys.
Key Tools: AI-powered chatbots, self-service portals, and real-time messaging.
Innovations in BFSI, Healthcare, and Telecom
BFSI: Video CX for high-touch services like banking and insurance.
Healthcare: Virtual assistants and video platforms enhancing patient engagement.
Telecom: CPaaS for seamless communication and predictive insights.
Networking and Collaboration
Engagement Opportunities: Meet industry leaders, potential collaborators, and tech innovators.
Awards Recognition: Celebrate excellence across diverse CX categories.
Why To Partner With Us?
Tailored Branding Solutions
Our customized sponsorship packages perfectly align your brand message with event goals and audience preferences, maximizing your marketing impact and business visibility.
Showcase Thought Leadership
Position your brand as an industry leader by showcasing innovative solutions and expertise to engaged audiences actively seeking transformative changes.
Educate and Inform
Educate attendees on how your technology solutions address their business challenges, establishing your company as a trusted industry advisor.
Access to Decision Makers
Build meaningful connections with senior telecom decision-makers and stakeholders, creating valuable partnerships that drive long-term business growth and success.
Elevate your Impact: Experience Matter Summit
Join industry leaders and innovators at the Experience Matter Summit 2025—the premier event driving the future of customer experience excellence.
This transformative summit will unite C-level executives and decision-makers for a day of powerful insights, dynamic discussions, and unparalleled networking opportunities focused on customer success strategies.
Networking Opportunities
Connect with peers and industry leaders during dedicated networking breaks and lunch sessions, fostering collaboration and partnership.
Leverage our innovative event app to maintain momentum in your networking journey. Connect instantly with fellow attendees, schedule one-on-one meetings, and ensure no valuable connection opportunity slips away during the event.
Secure Your Spot
Don’t miss this opportunity to be part of a transformative and insightful journey.
Join an exclusive community of forward-thinking professionals who are passionate about driving innovation and excellence. Your participation will open doors to unprecedented learning experiences and collaborative opportunities that extend far beyond the event itself.
Key Takeaways
Understanding Future Technologies
Learn how AI, predictive analytics, and omnichannel platforms drive seamless, personalized customer interactions.
Insights on Personalization vs. Privacy
Balance hyper-personalized CX with customer data protection to foster trust.
Strategies for Proactive Engagement
Leverage AI-powered messaging, video CX, and self-service tools for customer retention.
Networking & Recognition Opportunities
Engage with industry leaders across BFSI and healthcare sector. Celebrate innovations throught industry-specific awards.
Topics to be touched
AI-Powered Customer Experience
Harnessing artificial intelligence to predict customer needs and automate personalized interactions at scale
CPaaS Integration & Omnichannel Strategy
Unifying communication channels through CPaaS to create seamless customer journeys across SMS, WhatsApp, and chatbots
Data Privacy & Trust in CX
Balancing personalization with privacy concerns through transparent data practices and customer-first policies
Digital-First Customer Engagement
Transforming traditional customer interactions into digital-centric experiences that prioritize speed and convenience
Predictive Analytics in Customer Service
Using advanced analytics to anticipate customer needs and proactively address potential issues before they arise
Relationship-Driven Business Strategies
Shifting from transactional interactions to building long-term emotional connections with customers through personalized engagement
Meet Our Speakers
Anurag Aggarwal
CRO for Enterprise Business
GMS
Rahul Shah
Mobile for Development Director , APAC-GSMA
James Williams
Independent Consultant
Mr Connectivity
Gaurav Jain
CPaaS Leader, IIM Ahemdabad Alumni
Dr. Jigna Srivastava
Founder of DT Simplified
Devansh Lakhani
Director, Lakhani Financial Services
Rishi Tejpal
Lead – Telecom Research
Akshay Yadava
Director, UIDAI
Amiya Swarup
Partner, Marketing Advisory
Ernst & Young LLP (EY India)
Why Attend?
Gain actionable insights into emerging CX technologies and trends
Learn from keynotes, partner presentations, and panel discussions by industry leaders
Discover award-winning strategies to optimize customer engagement and loyalty
Build connections with top CX professionals, tech innovators, and decision-makers
Who Should Join?
Customer Experience Leaders
CX managers, strategists, and designers.
C-Suite Executives
CEOs, CTOs, and decision-makers in BFSI, healthcare, and telecom.
Technology Providers
Innovators in AI, omnichannel platforms, and analytics tools.
Regulators & Policymakers
Professionals shaping industry standards.
Researchers & Academics
Specialists in CX technology and business innovation.
Event Snapshots
Our Clients & Sponsors
Register Now
Buy Your Tickets Today and Explore India!
Purchase International Tickets
Experience the dynamic and rapidly evolving customer experience strategies in India. Connect with innovators and leaders driving change in one of the world’s fastest-growing markets.
Don’t miss out on this opportunity to explore and engage with India’s leading CX innovators. Buy Your Tickets Now and be part of the CX transformation!