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Experience Matter Summit

Strategies for Growth, Retention, and Customer Success

17th January, 2025

1

BIG DAY

200+

ATTENDEES

40+

Eminent Speakers

10+

TOP SESSIONS

4+

Networking Session

25+

Exhibitors

Past Sponsors

Overview

This event focuses on the transformative trends and innovative technologies shaping Customer Experience (CX) in a digital-first world. Key themes include the integration of Artificial Intelligence (AI), CPaaS (Communication Platform as a Service), and personalization strategies to anticipate customer needs, deliver tailored solutions, and foster emotional connections at scale.

The Future of Customer Experience

Key Trends: Anticipating customer needs, delivering hyper-personalized solutions, and fostering emotional connections.

Role of Technology: AI, CPaaS, predictive analytics, and 6G advancements.

Personalization vs. Privacy

Challenges: Balancing tailored experiences with customer data protection.

Solutions: Transparent data practices and secure platforms.

Omnichannel Strategies

Integration: Voice, SMS, email, and social media for seamless customer journeys.

Key Tools: AI-powered chatbots, self-service portals, and real-time messaging.

Innovations in BFSI, Healthcare, and Telecom

BFSI: Video CX for high-touch services like banking and insurance.

Healthcare: Virtual assistants and video platforms enhancing patient engagement.

Telecom: CPaaS for seamless communication and predictive insights.

 

Networking and Collaboration

Engagement Opportunities: Meet industry leaders, potential collaborators, and tech innovators.

Awards Recognition: Celebrate excellence across diverse CX categories.

Why To Partner With Us?

Tailored Branding Solutions

Our customized sponsorship packages perfectly align your brand message with event goals and audience preferences, maximizing your marketing impact and business visibility.

Showcase Thought Leadership

Position your brand as an industry leader by showcasing innovative solutions and expertise to engaged audiences actively seeking transformative changes.

Educate and Inform

Educate attendees on how your technology solutions address their business challenges, establishing your company as a trusted industry advisor.

Access to Decision Makers

Build meaningful connections with senior telecom decision-makers and stakeholders, creating valuable partnerships that drive long-term business growth and success.

Elevate your Impact: Experience Matter Summit

Join industry leaders and innovators at the Experience Matter Summit 2025—the premier event driving the future of customer experience excellence.

This transformative summit will unite C-level executives and decision-makers for a day of powerful insights, dynamic discussions, and unparalleled networking opportunities focused on customer success strategies.

Networking Opportunities

Connect with peers and industry leaders during dedicated networking breaks and lunch sessions, fostering collaboration and partnership.

Leverage our innovative event app to maintain momentum in your networking journey. Connect instantly with fellow attendees, schedule one-on-one meetings, and ensure no valuable connection opportunity slips away during the event.

Secure Your Spot

Don’t miss this opportunity to be part of a transformative and insightful journey.

Join an exclusive community of forward-thinking professionals who are passionate about driving innovation and excellence. Your participation will open doors to unprecedented learning experiences and collaborative opportunities that extend far beyond the event itself.

Key Takeaways

Understanding Future Technologies

Learn how AI, predictive analytics, and omnichannel platforms drive seamless, personalized customer interactions.

Insights on Personalization vs. Privacy

Balance hyper-personalized CX with customer data protection to foster trust.

Strategies for Proactive Engagement

Leverage AI-powered messaging, video CX, and self-service tools for customer retention.

Networking & Recognition Opportunities

Engage with industry leaders across BFSI and healthcare sector. Celebrate innovations throught industry-specific awards.

Topics to be touched

AI-Powered Customer Experience

Harnessing artificial intelligence to predict customer needs and automate personalized interactions at scale

CPaaS Integration & Omnichannel Strategy

Unifying communication channels through CPaaS to create seamless customer journeys across SMS, WhatsApp, and chatbots

Data Privacy & Trust in CX

Balancing personalization with privacy concerns through transparent data practices and customer-first policies

Digital-First Customer Engagement

Transforming traditional customer interactions into digital-centric experiences that prioritize speed and convenience

Predictive Analytics in Customer Service

Using advanced analytics to anticipate customer needs and proactively address potential issues before they arise

Relationship-Driven Business Strategies

Shifting from transactional interactions to building long-term emotional connections with customers through personalized engagement

Meet Our Speakers

Anurag Aggarwal

CRO for Enterprise Business
GMS

Rahul Shah

Mobile for Development Director  , APAC-GSMA

James Williams

Independent Consultant
Mr Connectivity

Gaurav Jain

CPaaS Leader, IIM Ahemdabad Alumni 

Dr. Jigna Srivastava

Founder of DT Simplified

Devansh Lakhani

Director, Lakhani Financial Services

Rishi Tejpal

 Lead – Telecom Research

Akshay Yadava

Director,  UIDAI

Amiya Swarup

Partner, Marketing Advisory
Ernst & Young LLP (EY India)

Why Attend?

Gain actionable insights into emerging CX technologies and trends

Learn from keynotes, partner presentations, and panel discussions by industry leaders

Discover award-winning strategies to optimize customer engagement and loyalty

Build connections with top CX professionals, tech innovators, and decision-makers

Who Should Join?

Customer Experience Leaders

CX managers, strategists, and designers.

C-Suite Executives

CEOs, CTOs, and decision-makers in BFSI, healthcare, and telecom.

Technology Providers

Innovators in AI, omnichannel platforms, and analytics tools.

Regulators & Policymakers

 Professionals shaping industry standards.

Researchers & Academics

Specialists in CX technology and business innovation.

Event Snapshots

Our Clients & Sponsors

Register Now

Buy Your Tickets Today and Explore India!

🌏 Purchase International Tickets
Experience the dynamic and rapidly evolving customer experience strategies in India. Connect with innovators and leaders driving change in one of the world’s fastest-growing markets.

Don’t miss out on this opportunity to explore and engage with India’s leading CX innovators. Buy Your Tickets Now and be part of the CX transformation!